Search:
Some Important Notices
Below are some important notices from Piano Traders:
Placing orders
We encourage our customers to email orders and enquiries to us as this allows us to conduct any research required thoroughly without you having to wait on the other end of the phone too long.
We aim to reply to emails within the same working day if possible.
See the CONTACT US page for details. Fill in the Contact Us Online form if you have a brief enquiry. Otherwise click on the email link for a more detailed enquiry or full music book order.
Don't let this put you off calling us if you would prefer to discuss your requirements rather than wait for a reply to an email. All our contact details are also available on the CONTACT US page.
Courier and Post Pickup Times
Our courier calls in for the final pickup of the day at 4.45pm. Due to the large amount of orders we often get in the afternoon, please call or email us by 3pm to ensure your order gets away the same day.
Orders/Returns/Refunds Policies
The first thing to say is we aim for 100% accuracy. The second thing to say is we are human. We would like to ask for patience if you are dealing with someone new in our team – as you can imagine there is an awful lot to learn as far as print music goes and this is very daunting for a new staff member.
However, at all times during a phone conversation you can request to be passed on to someone more senior without any fear of offending.
If for any reason we send an incorrect item you have every right to return it and be sent the correct item. However, we won’t be able to offer a refund in these circumstances.
We reserve the right to refuse returns or requests for exchanges if the goods have been supplied correctly.
If a fault develops with an instrument or accessory, please contact us and if the purchase was within the standard warranty period we will either repair or replace the item.
If the fault develops because of lack of care, or because the item was being used in a way for which it was not designed, that would fall outside the warranty terms. We can however organise a repair at your cost. There is an inspection fee if the repair does not go ahead once you receive a quote. If you decide not to go ahead with a repair, your goods will be available for collection on payment of the inspection fee and any delivery costs we have incurred.
If you have any questions relating to these issues please feel free to contact us.